Visit scheduling
Book home collection slots and assign them to phlebotomists by area and availability.
- SmartLinks
- Solutions
- Lab sample collection
Lab diagnostics
Home sample collection software for diagnostic labs
Schedule home visits, route your phlebotomists, let patients follow the visit live, and share the report securely when it is ready, all in one workflow built for diagnostic labs.
Features
What SmartLinks does for you
Phlebotomist routes
Sequence the morning’s visits so fasting patients are seen on time and travel is kept short.
Live visit tracking
Patients get a tracking link with the collector’s name and ETA, in patient-friendly language.
Sample collected status
Collectors mark the sample as collected at the patient’s door, so the lab sees exactly what is on its way.
Secure report sharing
Upload the report (PDF or image) and share it through the patient’s tracking page. Reports sit in private storage behind links that expire.
Collector performance
Visits per collector, punctuality and patient ratings in one dashboard.
How it works
From order to proof in four steps
- 1
Book the visit
Create home collection orders or import the day’s bookings.
- 2
Route collectors
Visits are routed and assigned to phlebotomists.
- 3
Collect the sample
The collector visits, collects and confirms on the app.
- 4
Share the report
The lab uploads the result and the patient opens it securely.
FAQ
Common questions
Anything else? Contact support or talk to our team.
How does home sample collection work in SmartLinks?
The lab creates a collection order, SmartLinks routes and assigns it to a phlebotomist, the patient tracks the visit live, and the collector marks the sample as collected. When the report is ready, the lab uploads it and the patient views it from the same link.
Are lab reports stored securely?
Yes. Reports are stored in private, encrypted storage and are only opened through links that expire. The patient’s page creates a fresh short-lived link each time it is viewed.
Does the patient see delivery jargon?
No. Lab workspaces use patient-friendly wording throughout, such as “sample collected” and “report ready”.
Can we use our own phlebotomists?
Yes. You add your own collectors, who use the SmartLinks app on their phones.
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Start with a 7-day free trial. No credit card required.
- Android & iOS rider app
- Live customer tracking
- Built in India