1.Contact us
We reply within 1–2 business days. Please include your registered phone number and, for order issues, the order ID or tracking link.
2.Frequently asked questions
How do I get help with an order or delivery?
Email info@softblend.in with the order ID or tracking link and a short description. Merchants and riders can also message us from inside the app.
I’m a rider and my live location isn’t updating.
Check that GPS is on and that SmartLinks has Allow all the time location permission (Settings → Apps → SmartLinks → Permissions). Turn off battery optimisation for SmartLinks so Android doesn’t stop it in the background. If it still doesn’t work, email us your phone model and Android version.
How do I reset my password or get back into my account?
Accounts are set up by your Merchant workspace or by Softblend. Ask your workspace owner, or email info@softblend.in with your registered phone number.
I’m a customer. Who do I contact about my order?
For anything about the goods, the price or a refund, contact the business you ordered from. If the tracking page itself isn’t working, email us the tracking link.
How do I get started with SmartLinks for my business?
Choose Talk to sales at the top of this page. We’ll set up a workspace with a 7-day free trial.
Who do I contact about billing or my subscription?
Workspace owners can email info@softblend.in about invoices, plan changes or cancellation. See the Refund & Cancellation Policy.
How do I delete my account?
Follow the steps on the Account deletion page.
I found a security issue.
Thank you. Please email privacy@softblend.in with the details, and don’t publish them until we’ve had a chance to fix it.