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Live tracking

Rider tracking app with live delivery tracking

Know where every rider is, every few seconds. SmartLinks tracks riders in real time on Android and iOS, keeps working with the screen off, and gives customers a live tracking link of their own.

How it works

Features

What SmartLinks does for you

Real-time GPS

Rider positions stream to your dashboard every few seconds over a live connection, with automatic fallback when the network is weak.

Works in the background

Native background tracking on Android keeps reporting while the phone is locked or the rider switches apps, and resumes after a restart.

Fleet map

All riders, their current orders and their status on one live map, filterable by city.

Customer tracking page

Every order gets its own tracking link with a moving map and ETA, shareable by SMS or WhatsApp. No app or login for the customer.

Arrival detection

When a rider gets within about 50 metres of the pickup or drop, the app prompts a one-tap confirmation.

Offline sync

No signal in a basement or lift? The app records actions offline and syncs them in order when the network is back.

How it works

From order to proof in four steps

  1. 1

    Rider starts a shift

    Tracking starts when the rider goes on shift and stops when they end it.

  2. 2

    Live on your map

    You see the rider move in real time on the merchant dashboard.

  3. 3

    Customer follows along

    The customer opens their own tracking link with a live ETA.

  4. 4

    History for every trip

    Routes and distance are saved for disputes and rider pay.

FAQ

Common questions

Anything else? Contact support or talk to our team.

How often is the rider’s location updated?

Every few seconds while the rider is on shift, over a live socket connection, with an HTTP fallback when the connection drops.

Does tracking work when the app is in the background?

Yes. On Android, SmartLinks uses a native foreground service so tracking continues with the screen off and resumes after the phone restarts. Riders see a clear disclosure and can control the permission.

Do customers need to install an app to track their order?

No. Customers open a tracking link in any browser to see the rider on a map with a live ETA.

Is rider location tracked all the time?

No. Location is collected only while the rider is logged in and on shift, and it stops when the shift ends. See our privacy policy.

More SmartLinks solutions

Route optimisation

Multi-stop, multi-rider routes planned in seconds on real road distances.

Learn more

Food delivery software

Dispatch, live tracking and customer tracking links for restaurants and cloud kitchens.

Learn more

Pickup & delivery software

Collect-and-drop jobs for couriers, laundries, pharmacies and B2B logistics.

Learn more

Ready to run deliveries on SmartLinks?

Start with a 7-day free trial. No credit card required.

See pricing
  • Android & iOS rider app
  • Live customer tracking
  • Built in India

Talk to the SmartLinks team