1. SmartLinks
  2. Legal
  3. Refunds & cancellation

Refund & Cancellation Policy

How the free trial works, how to cancel a SmartLinks subscription, when we give refunds and how quickly they reach you.

Effective Applies to SmartLinks web, Android and iOS apps, tracking pages and API

1.In short

Try SmartLinks free for 7 days. After that, the plan is month to month: cancel any time, and you won’t be billed for the next month. We don’t refund the unused part of a month, but we always correct billing mistakes.

2.Free trial

New workspaces may start with a 7-day free trial. No payment details are needed. If you don’t want to continue, tell us before the trial ends and you will not be charged anything.

3.Cancelling your subscription

  • SmartLinks plans run month to month, with no lock-in, unless your order form sets a fixed term.
  • To cancel, the workspace owner emails info@softblend.in from the registered email address, with the workspace name. We confirm cancellation in writing within 2 business days.
  • Cancellation takes effect at the end of the current billing month. Your workspace stays fully usable until then.
  • The final invoice covers usage fees for orders delivered up to the end of the period.
  • After the workspace closes, you have 30 days to ask for an export of your data before it is deleted.

4.Refunds

Fees are paid in advance for each month and are non-refundable, including for partly used months, except in the cases below:

  • Duplicate or incorrect charges: refunded in full.
  • Charged after a valid cancellation: refunded in full.
  • Usage fees billed in error (for example orders counted twice, or orders that were not delivered): the difference is refunded or credited to your next invoice.
  • Extended outage: if SmartLinks is unavailable for a long period because of a fault on our side, we will offer a pro-rated credit or refund for that period.
  • Anywhere the law requires a refund.

5.How to request a refund and how long it takes

  1. Email info@softblend.in within 30 days of the invoice date, with the invoice number and the reason.
  2. We review the request and reply within 3 business days.
  3. Approved refunds are made to the original payment method within 7–10 business days of approval. When it reaches your account depends on your bank.

6.How the service is delivered

SmartLinks is software delivered online. Nothing is shipped. Once your plan is confirmed, we set up your workspace and send login details by email or SMS, usually within 1–2 business days. Riders install the SmartLinks app from the app store or open it in the browser.

7.Refunds for goods you ordered from a Merchant

If you are a customer of a business that uses SmartLinks, refunds for food, products, tests or services you bought are handled by that business, not by Softblend. Please contact the Merchant directly. SmartLinks only provides the delivery and tracking software.

8.Contact

Billing questions: info@softblend.in. These terms form part of our Terms of Service.

Talk to the SmartLinks team